Last Updated: 05/08/2024

Thank you for choosing ZHARK for your WordPress website development needs. We value your satisfaction and strive to deliver the best possible service. However, if you are not completely satisfied with your purchase, we are here to help. Please review our returns and refund policy below.

1. Scope of Policy

This policy applies to all services provided by ZHARK, including but not limited to website design, development, maintenance, and related services.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Initial Consultation and Requirement Analysis: If you decide to cancel the project before any work has begun, you are eligible for a full refund.
  • Non-Delivery of Service: If we fail to deliver the agreed-upon services within the specified timeframe, you may request a refund.
  • Major Defects: If the delivered website contains major defects or does not function as described and we are unable to rectify the issues within a reasonable period, you may request a partial or full refund.
  • Project Cancellation: If you wish to cancel the project after it has commenced, a partial refund may be issued based on the work completed up to the point of cancellation.

3. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

  • Change of Mind: If you change your mind after the project has commenced.
  • Minor Issues: If the issues are minor or can be resolved easily.
  • Third-Party Issues: If issues arise from third-party services or plugins that are beyond our control.
  • Completion and Approval: If the project has been completed and approved by you, no refunds will be issued.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email our support team at [email protected] with your order details and the reason for the refund request.
2. Review: Our team will review your request and may ask for additional information or clarification.
3. Resolution: We will inform you of the approval or rejection of your refund request within 3-4 business days.
4. Refund Issuance: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may escalate the issue to [email protected]

6. Modifications to the Policy

ZHARK reserves the right to modify this policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

7. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us: